Editing your phone contacts can help you access them more easily with the Ford Sync System.

• Ford Sync Does Not Download All Contacts
• Ford Sync Download Contacts For Pc
• Ford Sync Will Not Download Contacts

Vincent Hennigan
Ford Sync Specialist

Ford Sync Does Not Download All Contacts

This Sync Workshop focuses on editing your iPhone or smartphone contacts to help you improve access phone book with the Ford Sync system.

• Dec 16, 2015  Sync your contacts. Now you can download your contacts to SYNC. This will enable you to call a contact by telling SYNC the contact’s name. So when SYNC prompts “Set automatic phonebook download to ON?” press “OK,” select the “Yes” option using the Seek buttons, and press “OK” again.
• Some Contacts Won't Download to Ford Sync Phonebook. When my phone downloads its phonebook to Sync in my truck, the contacts that I copied from our corporate directory do not get copied to my truck's phonebook. The contacts that I entered manually through Outlook all show up in my truck's phonebook. Consequently, when I want to voice dial.
• .Make sure you read your SYNC ® /SYNC ® 2/SYNC ® 3 Owner’s Manual before using this feature for the first time. This site provides useful information on commonly used features but is not intended to replace the detailed instructions and warnings contained in your SYNC ® /SYNC ® 2/SYNC ® 3 Owner’s Manual. SYNC ® is available on most Ford vehicles. Features/functionality vary.
• Introducing the Ford SYNC 3 update with voice-activated technology and advanced features for navigation, calling and entertainment. Find out more.
• Apr 14, 2017 This video walks you through how to load your phone contacts to your Ford vehicle's Sync with MyFord Touch operating system.

Sep 15, 2019  I have a 2013 Ford Explorer with the SYNC system. IPhones, Android phones (Verizon Kyocera) have no issues connecting to the MyFordTouch/Sync system and the phonebooks download automatically. I have a new Motorola Z2 Force phone and I cannot get my contacts (phonebook) to be seen or downloaded to the Sync system so I can hands free call anyone.

When it comes to most smartphones, the critical first step is entering the contact data correctly.

If you open a new contact file, put the First Name of your contact in the “First Name” box. And then put the contact’s Last Name in the “Last Name” box. Sound simple enough, but here’s the deal… if you put the name John Smith entirely on the “First Name” line and then, if your phone and your Ford Sync system is set up to search by last name, then guess what? That’s right, you can say, “Call John Smith,” and the Ford Sync system cannot find anything in your phone book. So, take the time to edit your contacts by name and how they are entered.

When it comes to the iPhone 5, be sure to go to your Settings icon. Scroll down to the “Mail, Contacts, Calendars” box and give it a tap. Then scroll down to the “Contacts” section. Take notice of your “Sort Order”, you may want to set it on “Last, First” and then look at your “Display Order” and you might want to make that “First, Last.” Otherwise, you might be pushing the Voice button and say “Call John Smith” and the Sync system might say “No such contact found.” But it might if you said, “Call Smith, John.” I don’t know about you, but that would drive me crazy to say Last Name first and then First name last.

Then, take notice of what kind of phone number you are entering on the contact…place their work number in the “Work” number box, and the cell number on the “Mobile” number box. Then, the proper way to set up the call is to tall Sync, “Call John Smith at Work.” Why? If you don’t, and just say, “Call John Smith,” then the system will come back and state “Multiple contacts found, say 1 for Work and 2 for Mobile.” Once again, take some time to edit your phone book to make it so you can make the call without a lot of prompting from Ford Sync.

And, did you know that when you initially Pair your Phone, and give the system permission to download your phonebook contacts, what the system does is Index (review) your contacts. If you make additions or corrections to your phonebook while in your vehicle, the Sync system won’t be able to “see” the updates until you turn off the vehicle, completely power down your Sync system, and then restart (or reboot) your Sync system. Then it will re-index your contacts and “see” the updates.

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For those with the MyFord Touch system, you may want to touch the Phone corner, tap the Settings tab, go to the Manage Phonebook tab, and then tap Re-download Phonebook.

Watch out when it comes to using contacts that are entered in all capital letters. The Ford Sync system has to review your contacts by the text you have entered into the contact information line. “John” is reviewed by the system and then it can listen and say “John.” If a contact is entered as “JOHN” then the system can only “find” the name if you say, “Call J-O-H-N.” So, avoid entering your contact names in all capital letters.

Ford Sync Download Contacts For Pc

In an effort to make more resources available to all Ford Sync users, Ford has just put together a comprehensive website support.ford.com Visit this website to get more information about using your phone with any Sync or MyFord Touch system.

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Ford Sync Will Not Download Contacts

It makes sense to take the time to edit your frequently called contacts and make the information so the Sync system can easily understand it.